Project snapshot
Redesigned a patient-facing health app from the ground up — simplifying onboarding, booking and follow-ups into one clear, accessible experience.
01The challenge
Patients were dropping out during a 14-step onboarding flow and support was flooded with booking questions.
02The approach
We mapped every step against real support tickets, then rebuilt the journey around the three things patients actually came to do.
03Brand / UX / design system
An accessible component library meeting WCAG 2.2 AA, with large touch targets and a gentle, reassuring palette.
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Aa — Bricolage
04Build & development
We partnered with the in-house engineers through handoff, pairing on the React Native implementation and QA.
05Final result
14 → 4onboarding steps
-52%support tickets
4.8★app store rating
